Privacy Policy

Last Updated: 24/04/2024

Rent to Drive Nig. Limited ("we", "us", or "our) operates the Rent to Drive website and mobile application (the "Service"). This Privacy Policy informs you of our policies regarding collecting, using, and disclosing personal information when you use our Service.

Information We Collect

We collect several types of information to provide and improve the safety of our community:

Personal Information: When you create an account or make a booking, we may collect personal information such as your name, email address, phone number, address, verifiable identity cards, verifiable next of Kin, and payment details. This information is necessary for identity verification and rental reservations.

Vehicle Information: If you list your vehicle on our platform, we may collect information about it, including its make, model, year, registration details, and photos. This information is used to create listings and facilitate bookings.

- Usage Data: We may collect information on how you access and use the Service, such as your device's IP address, browser type, pages visited, and time spent on each page. This data helps us improve the Service and diagnose technical issues.

How We Use Your Information

We use the information we collect for various purposes, including:

- Facilitating inquiries, bookings, and transactions.

- Communicating with you about your bookings, inquiries, and updates to our Service.

- Improving our Service, including troubleshooting, data analysis, and research.

- Personalize your experience and provide targeted advertising.

- Complying with legal and regulatory requirements

Information Sharing and Disclosure

We may share your basic identity information with third parties in the following circumstances:

- With other users to facilitate bookings and rental processes.

- With service providers who assist us in operating the Service, such as vehicle owners, payment processors, customer support providers, logistics personnel, and marketing partners.

- With law enforcement or government agencies if required by law or to protect our rights and the safety of our users.

We will not sell, trade, or otherwise transfer your personal information to third parties for their direct marketing purposes.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security. However, we are committed to protecting the personal information of everyone in our community.

Your Rights

You can access, correct, update, or delete your personal information by logging into your account or contacting us directly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please get in touch with us at inquiries@renttodriveng.com.

By using the Service, you agree to collect and use information following this Privacy Policy.

Terms of Use for Renters

Last Updated: 25/04/2024

Welcome to Rent-to-Drive! These Terms of Use ("Terms") govern your use of the Rent-to-Drive website and mobile application (the "Service") as a renter. By using the Service, you agree to be bound by these Terms.

1. Use of Service

1.1 Eligibility: You must be 18 years old to use the Service. Using the Service, you represent and warrant that you are of legal age to form a binding contract with Rent to Drive.

1.2 Account Registration: You may need to create an account to access certain features of the Service. You agree to provide accurate, current, and complete information during the registration process and to update such information as needed.

1.3 User Conduct: You agree not to use the Service for any unlawful or prohibited purpose. You also agree not to:

- Violate any applicable laws or regulations.

- Use the Service to engage in fraudulent or deceptive activities.

- Use the Service to harass, intimidate, or harm others.

- Interfere with or disrupt the Service or servers or networks connected to the Service.

- Use the vehicle for commercial purposes like taxi or e-hailing services.

2. Vehicle Rentals

2.1 Booking and Payments: By booking a vehicle through the Service, you agree to pay the rental fee, caution fee, taxes, and any additional fees specified in the booking details to confirm your reservation. Without payment, there is no reservation. Payment is processed securely through our platform.

2.2 Vehicle Inspection: You agree to inspect the vehicle before, during, and after the rental period and to report any damage or issues to Rent to Drive immediately. Failure to report damage may result in the renter's liability for repair costs. You are advised to take clear pictures of all the exterior, interior, undercarriage, roof, doormats, floor mats, entertainment accessories, seats, dashboard, instrument cluster, safety equipment, extra tire, etc. When the vehicle is returned, these will be inspected, and renters will be liable for any damages or missing items.

2.3 Compliance with Laws: You agree to comply with all applicable laws and regulations while operating the rented vehicle, including traffic laws, insurance requirements, and licensing requirements.

2.4 Logistics: You agree to pay for any logistics related to vehicle delivery to your location and pick up from your designated address, including toll and parking fees.

2.5 24-hour Rental timing: Rentals are from 7 a.m. to 7 a.m. the following day, and you agree to comply with the timing or pay for extra hours if you are late or need a rental extension.

3. Liability

3.1 Insurance Coverage: All renters who pay for insurance will be covered in the event of damage, but you may be responsible for a deductible or excess charge in the event of excess damage, loss, or theft of the vehicle.

3.2 Indemnification: You agree to indemnify and hold harmless Rent to Drive and the vehicle owner from any claims, liabilities, damages, losses, and expenses arising from or in any way connected with your use of the rented vehicle.

3.3 Physical and Mechanical damage: Renters who do not pay for insurance are 100% responsible for any physical damage they incur on the rented vehicle. Renters will bear a Mechanical damage liability of 50% of the estimated repair cost concerning the powertrain. Given this, renters are advised to pay close attention to the instrument cluster of their rental cars and report any abnormalities as fast as possible.

3.4 Fueling: Renters are responsible for purchasing good fuel from trusted gas stations for their rental cars. Renters who purchase bad fuel will be responsible for any mechanical damages to the fuel pump, injection system, and engine.

3.5 Refueling fee: Renters will be charged a refueling fee if they return the rental car with fuel lower than it was during the pick-up/delivery. However, renters can pay for fueling upfront and have the vehicle delivered with as much fuel as they paid for, but the car should never be returned with the reserve light.

3.6 Late return fee: Renters will be charged an hourly late return fee if they do not return the rental car by 7 a.m. or the rental expiration time.

3.7 Cleaning fee: Renters are liable to pay a cleaning fee if the rental car returns dirty and unkempt. Renters are hereby advised to keep rental cars clean, as it affects their ratings.

4. Termination

4.1 Termination by Rent to Drive: Rent to Drive reserves the right to terminate or suspend your access to the Service without prior knowledge if you violate these Terms or engage in fraudulent or illegal activities.

4.2 Termination by User: You may terminate your account anytime by contacting Rent to Drive or using the account deletion option in your profile settings.

4.3 Refund Policy: Click here to read more about our refund policy.

5. Miscellaneous

5.1 Changes to Terms: Rent to Drive reserves the right to modify these Terms at any time. We will notify you of any changes by posting the updated Terms of Service. Your continued use of the Service after posting the updated Terms constitutes your acceptance of the changes.

5.2 Governing Law: These Terms shall be governed by and construed by the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

5.3 Contact Us: If you have any questions about these Terms, please email us at info@renttodrive.com.ng .

By using the Service as a renter, you agree to these Terms of Use. If you disagree with these Terms, please do not use the Service.