Returns & Refunds Policy

Cancellation and Refunds

1. Cancellation by Renter:

If you cancel a booking, you may be subject to a cancellation fee of 25% of the total rental cost.

- Cancellations must be made through the Rent to Drive website or mobile app.

2. Refunds:

- Refunds for cancellations will be processed within 14 days of the cancellation date.

- The refund will be the total rental cost minus the 25% cancellation fee.

3. Exceptions:

- Rent to Drive may waive the cancellation fee and provide a full refund in extenuating circumstances, such as natural disasters or medical emergencies. Proof of the circumstances may be required to be eligible.

4. No-Shows:

- If you fail to show up for your rental without canceling, you will not be eligible for a refund.

5. Caution fee :

- This is refundable 48 hours after rental expiration in the absence of any damages or liability. No refund will be made if the Renter incurs any liability or damage to the rental vehicle.

6. Refund Process:

- Refunds will be credited back to the original payment method used for the booking.

Contact Us

If you have any questions about our refund policy, please get in touch with us at info@renttodrive.com.ng .

By booking a rental through Rent to Drive, you agree to abide by this refund policy.